At Rapid Rivet, our continued success and growth comes from maintaining an exacting level of quality in our products and a commitment to outstanding customer service. We do this by consistently providing quality products and services that surpass industry standards, maintaining lot integrity and full traceability of our inventory, conducting business fairly and professionally, and placing customer needs and requirements ahead of our own.
By doing this, we hope to benefit you, the customer. We don't want to just make the first sale. We want to form a business relationship that will last.
We at Rapid Rivet are nothing without our customers and we know this. We know you can go elsewhere for your needs so we try and give you service that is knowledgeable, friendly and, most importantly, human. You never get a recording or voicemail when you call our toll-free customer service line. We also have a 24 hour fax line, allowing us to take your order any time, day or night.
Our inventory of mil-spec and commercial products is fully traceable and lot controlled, assuring that you get an excellent product at a fair price. We want your business and we will give you a competitive quote, each time and every time. We offer test reports as well as excellent factory authorized support and technical expertise to accommodate special requirements.
When we say a job will be done by a certain time, it will get done by that time. When it comes to promises, our word is our bond. We'll ship your order out to you within 24 hours. If you want, we'll even ship your order out to your clients. Just ask and we'll do it.
Our commitment to you doesn't end there though. The same backing and support that you get from us when you place your order is there after you receive your order. We are committed to total customer satisfaction because we want you back.